SUMMARY
Highly motivated and technically proficient cybersecurity enthusiast seeking entry-level opportunities to launch a rewarding career in the field. Possessing a solid foundation in cybersecurity principles, including threat analysis, risk management, and network security. A quick learner with a passion for staying abreast of the latest trends and technologies in cybersecurity. Eager to contribute to a dynamic team and gain hands-on experience while making a meaningful impact in protecting digital assets and ensuring data integrity.
SKILLS
Active Directory, Wireshark, Splunk, Nessus, MITRE ATT&CK Framework, Sysinternals, Windows Event Logs, Metasploit, Nmap, Kerberos, Windows 10/11, Linux, DHCP, ICMP, TCP/IP, Firewalls, VPN, Wi-Fi Standards, SNMP, SMTP, SSH, LDAPS, UDP, SSL/TLS, IMAPS, network access control, Identity and Access Management, HTML and CSS, Django Framework, Pre-Security, Python Programming.
EDUCATION
MASTERSCHOOL (Cybersecurity Training Program) Aug 2023 - Mar 2024
Gained hands-on experience in Networking, Operating Systems, Python, and engaged in real-world industry projects.
Trained specifically for the CompTIA Security+ (SY0-701) Exam, with specialized courses like Splunk for Security Analytics and Firewall Administration.
Acquired insights into Operationalizing MITRE ATT&CK, ISO 27001:2013 compliance, and TCP/IP security.
Developed comprehensive IT support skills with dedicated training on Windows 10 and 11, Network Troubleshooting, and Help Desk fundamentals.
IVY TECH COMMUNITY COLLEGE (Cybersecurity Analyst) Aug 2021 - Present
Network Infrastructure, Web Applications, e-Commerce and Documentation.
Network Protocols/Routing and Network Cabling.
Enterprise Systems, Cloud Computing, IoT, Security, Ethics, and Legal Considerations.
Database Systems and Data Analytics, Artificial Intelligence and Automation.
EXPERIENCE
SOHO Sqaure Solutions (IT Help Desk Technician) December 2023 - August 2024
Technical Support: Provided first-line technical support to users by diagnosing, troubleshooting, and resolving hardware, software, and network issues, resulting in a 95% resolution rate on first contact.
Customer Service Excellence: Delivered exceptional customer service by effectively communicating technical information to non-technical users, ensuring high user satisfaction and maintaining a positive user experience.
Problem Management: Conducted root cause analysis for recurring issues, developed long-term solutions, and contributed to the continuous improvement of IT processes and workflows.
Documentation & Knowledge Management: Created and maintained comprehensive documentation for common technical issues and solutions, contributing to an internal knowledge base that improved team efficiency by 20%.
Time Management: Efficiently managed multiple support requests, prioritized tasks based on urgency and impact, and consistently met or exceeded service level agreements.
Team Collaboration: Worked closely with other IT professionals and departments to resolve complex issues, share knowledge, and implement new technologies and processes.
Adaptability & Learning: Quickly adapted to new software, tools, and systems, staying current with emerging IT trends and cybersecurity best practices to enhance support capabilities.
ADEC, Inc (Direct Support Professional) April 2023 - November 2023
Monitored clients daily activities with precision, ensuring 100% compliance with health and safety standards,which resulted in a 15% reduction in incident reports.
Resolved complex issues in real time, developing innovative solutions that improved client satisfaction by 20% and enhanced overall well being.
Facilitated clear and compassionate communication with clients, families and healthcare professionals, ensuring consistent information sharing and achieving a 95% satisfaction feedback.
Managed high stress situations calmly and effectively, developing strategies to deescalate crises and ensure client safety, which decreased emergency incidents by 10%.
Ensured compliance with regulatory requirements by maintaining detailed and accurate records, contributing to a 100% compliance rate during state and federal audits.
Utilized various software applications to manage client information and scheduling, developing a foundation of technical proficiency and reducing scheduling errors by 25%.
Unique Auto Haulers (Truck Driver) November 2022 – March 2023
Ensured high compliance by adhering to safety regulations and maintaining 100% accurate logging, which resulted in zero violations or fines over a two year period.
Resolved technical and logistical issues efficiently, reducing downtime by 20% and ensuring timely deliveries, enhancing client satisfaction.
Reported incidents promptly and accurately, providing detailed documentation that improved incident response.
Communicated effectively with dispatchers and brokers, facilitating smooth operations and enhancing coordination, resulting in a 25% increase in customer satisfaction scores.
Maintained composure under pressure, effectively managing stressful situations such as tight deadlines and high risk scenarios, leading to a 30% improvement in incident resolution time.
CERTIFICATIONS
CompTIA Secuirty+ SY0-701 (Credential ID COMP001022532423) May 2024
Risk Management: Proficient in identifying, analyzing, and mitigating security risks.
Threat Analysis: Experienced in handling malware, social engineering attacks, and vulnerability management.
Cryptography: Skilled in implementing encryption protocols and managing cryptographic tools.
Network Security: Knowledgeable in securing network infrastructure and managing firewalls and IDS/IPS.
Application Security: Adept in secure coding practices and application penetration testing.
Operational Security: Experienced in developing security policies, ensuring regulatory compliance, and managing security operations.
Cybersecurity Certificate of Completion (Masterschool) May 2024
Incident Response: Capable of developing incident response plans and performing forensic analysis.
Analytical Thinking: Strong problem-solving skills with a focus on detail-oriented analysis.
Communication & Collaboration: Effective communicator with the ability to work within a team and convey complex security issues to diverse audiences.
Continuous Learning: Dedicated to ongoing education and staying current with industry trends and technologies.
Jr Penetration Tester (TryHackMe) April 2024
Reconnaissance: Skilled in active and passive information gathering using tools like Nmap, Recon-ng, and Shodan.
Vulnerability Scanning: Proficient in performing and analyzing vulnerability scans with Nessus, OpenVAS, and Nikto.
Exploitation: Experienced in exploiting vulnerabilities using Metasploit, Burp Suite, and manual techniques.
Post-Exploitation: Capable of maintaining access, escalating privileges, and conducting lateral movement on compromised systems.
Web Application Security: Knowledgeable in identifying and exploiting OWASP Top 10 vulnerabilities and implementing mitigation strategies.
Network Security: Understanding of network protocols, services, and exploitation of network-based vulnerabilities.
PROJECTS
Purple Team https://kondwanikachoka.com/purple-team
Creating a reverse shell payload using Kali Linux on a Windows machine.
Establish remote access.
Analyze the incident using Elastic, track its progression.
Identify potential indicators of compromise.
Enterprise Network & Infrastructure
Simulated a corporate environment by designing a comprehensive network infrastructure with virtual machines.
Conducted a risk assessment and implemented countermeasures such as encryption.
Setting up PF-Sense as router, set up Splunk and Elastic for log monitoring and analysis, detecting and responding to security incidents.
Performed digital forensics on compromised systems.
Documenting findings in an incident response report, detailing the root cause, evidence, and remediation steps.